CITYSURFACEREPAIRS LTD payment terms are: 14 days from date of
invoice. This applies to all account customers unless otherwise
agreed in writing by both parties PRIOR to commencement of works.
Non-account customers must pay in full prior to the commencement of
works.
Non-account customers agree that once works reaches the 50%
milestone, payments will be made under a “staged payment” method.
Please enquire for further information.
Account & Non-account customers will be charged 100% of applicable
rate for cancellations within 24 hours of commencement start time.
Payment terms are 14 days from date of invoice unless otherwise
agreed in writing. For samples completed by CITYSURFACEREPAIRS LTD,
payment is due upon reciept of invoice. Non-account customers agree
that once works reaches 50% milestone, payments will be made under a
“staged payment” method. Please enquire for further information and
a breakdown of the methodology. If these terms are breached,
CITYSURFACEREPAIRS Ltd are entitled to apply compound daily interest
to any outstanding amount, only for the period that this remains
unpaid, at a fixed rate of 3% above the current Bank of England
base.
Accepted payment methods are: Bank Transfer, Bank Remittance and
Cash(£). We do not accept cheques and will add an additional 50% of
the total invoice amount as an administration fee for handling
should no other means be possible. All rights reserved.
Retention is 0% (works are warranted unless otherwise stated).
No discounts are applicable unless agreed in writing PRIOR to
commencement of works. Any document requiring a signature must be
signed by a duly authorised representative.
Defects liability period is 12 months from completion of each item
of contract works OR as agreed in writing between parties PRIOR to
commencement of works.
All access requirements (scaffold/towers, MEWPS) are the
responsibility of the requesting party unless agreed in writing
PRIOR to commencement. Additional charges will be made for access
equipment supplied.
A written request for attendance must be received by email or post
confirming client requirements PRIOR to CITYSURFACEREPAIRS LTD
attendance. Any order must contain the following detail and must be
received by CITYSURFACEREPAIRS LTD in order for works to be
programmed
Company authorised and recognised Purchase Order Number
The name contact details and title of the person ordering the
work.
Confirmation that they have the authority of their employer to
order such works.
Company name and address.
Contact details of the Quantity Surveyor responsible for
acceptance and accounts department responsible for invoice
payment.
Invoice address.
Site address and contact details.
Any restrictions on ventilation or requirement thereof.
Photographs as requested by CITYSURFACEREPAIRS LTD.
Paint colour (RAL) or manufacturers details and sheen to be
provided by client. CITYSURFACEREPAIRS Ltd provide a colour
match service, however we are unable to guarantee a 100% match
without a RAL number and sheen level
Any special texture, design or other finish relevant to the
works.
Any special or peculiar circumstances or limiting factors
relevant to the location of the works, their surroundings and
the safety of CITYSURFACEREPAIRS LTD operatives and those in the
vicinity.
Power supply available 240v/110v.
Parking availability (on site / off site).
Site operating hours.
Notification of any other condition or pre-requisite for the
accurate completion of Method Statements and Risk assessments.
Site induction times/dates.
DAY WORKS - Contact details of on-site person authorised to accept
works each day and sign off a daysheet at the end of each week.
Please note that it is the express responsibility of the requesting
contracting party to inspect and accept (by means of signature on
CITYSURFACEREPAIRS LTD portal or paperwork) completed works weekly.
Failure to provide such representative will be deemed as acceptance
and signature for all work completed (subject to alternative
arrangements agreed in advance and in writing between the parties).
PRICE WORKS - The Contractor is to provide a competent
supervisor/authorized individual to sign off the Subcontractor
Worksheets daily. The competent supervisor/authorized individual,
will inspect and dilligently snag the work carried out by the
Subcontractor daily. If there are issues with the workmanship
quality, or finish, the Contractor will issue a written notice to
the Subcontractor who will comply and resolve within 2 days of the
date of the notice. If no authorized personnel are available on site
to sign the work sheets on any particular day, a 48 hour grace
period will be applied of which once passed both the Contractor will
recognize this as full acceptance of the works carried out to
completion. Unless the Contractor dissents in writing within 5 days
of the signed worksheet the Subcontractor practical completion shall
be deemed to have been achieved on that date.
Once PRICE WORKS commence, our site operatives will require full
unrestricted access to all areas listed within the schedule of
works.Any restrictions or obstructions that hinder this access may
result in delays of which additional costs will be applied in line
with our current scheduled rates.
When invited to price/survey a job, we are entitled to charge the
equivalent day rate as per our Service Price List dependent on time
taken to survey. When the work is secured by CITYSURFACEREPAIRS LTD,
the cost of the price/survey is calculated into the price of the
works. If the work is not secured by CITYSURFACEREPAIRS LTD an
invoice may be sent for the costs incurred, which covers the time
taken to conduct the survey; to be paid in line with our invoicing
terms.
Any other requirements of the purchasing company/individual to
facilitate payment for works need to be provided at the time of
booking and NOT after the event. Any information not requested at
time of order subsequently requested or relied upon after contract
works completion will not be a valid reason for delay of settlement
of invoices.
Please note: Variances in colour and/or repair finish due to
lighting conditions are accepted by the contracting party, as colour
and sheen differences may be experienced when temporary lighting or
scaffold sheeting is removed, and permanent lighting is reinstalled
and the repair is exposed to natural light. Responsibility for any
variance and subsequent re-visit and cost rests entirely with the
requesting party.
Failure to comply with any of the clauses above places all
responsibility of risk and delay with the requesting contracting
party.
CITYSURFACEREPAIRS LTD do not agree to acceptance of any
documentation or reference to documentation not supplied and agreed
prior to attendance.
No responsibility is taken for damage caused to the contract works
either during or after the event unless such damage is expressly
attributable to CITYSURFACEREPAIRS LTD staff. Subcontract works will
have the adjacent area protected at the time of repair and removed
upon completion.
CITYSURFACEREPAIRS LTD takes no responsibility for existing crack
repairs or new cracks that open as a result of destabilisation,
excessive movement or any other underlying causes that may effect
the surfaces integrity
Construction Industry Scheme - CITYSURFACEREPAIRS LTD is paid Gross
under this scheme and our Unique Taxpayer Reference (UTR) will be
supplied upon request.
For all customers, CITYSURFACEREPAIRS assume that you are the end
user for the purposes of section 55A VAT Act 1994 reverse charge for
building and construction services. CITYSURFACEREPAIRS will issue
you with a normal VAT invoice, with VAT charged at the appropriate
rate. We will not account for the reverse charge. Only with a valid
VAT, CIS number and a statement confirming that you are not the end
user, will CITYSURFACEREPAIRS invoice in line with Reverse VAT
Charging.
C.I.T.B - CITYSURFACEREPAIRS LTD is not a member of this scheme as
the bespoke nature of our works requires, we train all operatives
ourselves. Therefore, NO deductions under this scheme should be
made.
Failure to gain safe access to the contract works on the day of
booking will be deemed an "abortive visit" and will be charged for
in full.
Works cannot be complete within a live/occupied environment unless
isolated with adequate ventilation. If confirmed that the area is
free and there is unfettered access, should CITYSURFACEREPAIRS LTD
arrive and the building be live/occupied this will be classed as an
“abortive visit” and the full charge will stand.
Delays to Sub-Contract work beyond the control of CITYSURFACEREPAIRS
LTD (and accepting weather or Force Majeure) but directly
attributable to others may result in additional charges.
The Glass Polishing process requires the removal of some glass. The
polishing process also produces heat. On rare occasions the glass
may crack or break during the restoration process, this can be a
result of thermal stress or more likely to other unknown existing
flaws / imperfections or faults in the glass itself.
CITYSURFACEREPAIRS LTD does not take responsibility for this
occurrence. This is due to the glass being already damaged and in
need of replacement prior to our attendance.
CITYSURFACEREPAIRS LTD cannot be held responsible for slight
distortions caused by the polishing process (as glass polishing is a
technique of removing material and not adding material) in cases of
distortion beyond the acceptable GGF regulations no charge will be
made.
Please note: Our snagging adheres to the NHBC Standard and aligns
with the British Standards Codes of Practice
For jobs where client has supplied paint/specialist coating which do
not match existing OR details supplied by client of required paint
that are incorrect and therefore job cannot progress; FULL charge
for abortive visit will be made. (CITYSURFACEREPAIRS LTD, at
additional cost, offer a colour matching service by either a visit
or match to sample provided by client.)
CITYSURFACEREPAIRS LTD coatings are supplied in any of RAL, NCS or
BS colour range. Where possible client to supply details of coating
and manufacturer (CITYSURFACEREPAIRS LTD may be able to supply
colour references outside of the above colour schemes, which may add
additional cost. However, should a colour not be obtainable a sample
will be required and matched as stated in the above clause.
All estimates, costs and invoices are stated in United Kingdom
Pounds Sterling (£UK).
